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How do I ensure that my Justine Consultant application progresses smoothly and without delay?
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To ensure that your application to become a Justine Consultant progresses smoothly and without delays, it’s very important that you fill in the application form correctly.
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| Handy tips Ensure that you fill in the following with 100% accuracy: |
| • House number and street name • Name of complex or office park, where applicable • Suburb • Postal code (it is essential that you fill in the correct code for your suburb) |
| You must include a clear copy of your identity document. And, remember to sign the form. |
| Incomplete/incorrect forms Entering inaccurate information or leaving out information on your application form can lead to the following: |
| • Your order may not be processed in good time • Your order may not be delivered on time (we may not be able to find your address) |
| This could have a negative impact on your relationship with your customers which in turn could affect your potential earnings. All this directly affects your success in running your Justine business. |
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What steps do I take when ordering online?
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| As a company, we are dedicated to reducing our environmental footprint. Therefore we encourage our Consultants to place their orders digitally … Order online |
| To place your orders online, just go to www.justine.co.za and click on “Login to your Justine account”. Not only is ordering online quicker and easier, there are other great benefits … |
| • You can view stock availability • Orders can be placed more quickly • Paperwork and emails are no longer necessary • You can view the Just For You online • You can view the latest brochure online If you need more help, please contact your Business Leader or call Customer Services on 0860 10 23 45. |
| Step 1 – www.justine.co.za Step 2 – Click on “Login” Step 3 – Enter your login details and password Step 4 – Click on “Place an order” Step 5 – Select the name of your customer Step 6 – Enter your product code and quantity Step 7 – Enter number of brochures required Step 8 – Click here to submit your order to Justine |
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How do I SMS my order?
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Sending orders via SMS is really quick and convenient. Just bear the following two important things in mind: |
| 1. You must send the SMS from the cellphone number that Justine has for you in our system, in other words, the cellphone number you filled in on your application form. 2. You must type in your order accurately, according to the example opposite, otherwise the system will not be able to understand it and you will receive an error message |
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Please note that standard SMS rates apply. |
| Type in your order We recommend a maximum of 80 different product codes per order but you can send as many SMSs as you like during the course of each campaign. Use the following format: |
| 0spaceConsultantnumberspaceCampaignspaceCodespaceQuantityspace … |
| Send your order to phone number 43117 |
| Message confirming receipt of order |
| > If your order was successful OK Order number 5090938 was delivered successfully |
| > If there was an error ERROR Phone number not registered. Code does not exist. |
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What are the other SMS services available to me?
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| Find out your account balance and where your parcel is Finding out your account balance or the status of your order is as simple as SMSing a single word and your account number to 31395. |
| Account balance SMS “balance” space “account number” to 31395 For example, balance 12345667 |
| Order status SMS “where” space “account number” to 31395 For example, balance 12345667 |
| This handy service is available 24 hours a day, seven days a week! Standard SMS rates apply. |
| Justine often sends out important notifications via SMS to Consultants. It is important that your cellphone number on Justine’s system is correct at all times! Please remember to notify us immediately should you change your number. These are some of the important notifications we send out via SMS: |
| New account information – When your account has been opened, you will receive your account number and credit limit |
| Your order has been printed – The date and invoice number is sent |
| Invoice due reminder – A friendly reminder is sent three days prior to when the amount is due; includes the amount due |
| Overdue balance – Various reminders are sent when an account is overdue which include the overdue amount. DO NOT IGNORE THESE SMSs. Please contact us if you have paid but are still receiving the reminders. |
| Delivery information – Sent when your order is handed over to a third party for delivery |
| SMS order error or confirmation – Sent when you place your order via SMS to indicate if it was received successfully or if there was an error |
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When are orders placed on hold and what are the steps I should take to release my order?
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| Below is a list of common reasons that orders are placed on hold and what steps to follow to ensure that they are released and delivered. |
| Account closed – Contact your Sales Leader to complete the necessary forms to reopen your account |
| Account in collection – Pay the overdue amount |
| Campaign closed – Please place your order within the correct campaign dates |
| Order exceeds credit limit – Pre-pay the difference or call us on 0860 10 23 45 |
| Order too small – Orders below the minimum order value of R500 are automatically deleted; please submit a new order |
| Pre-payment required – Cash call accounts are required to pay before the order can be released |
| Overdue invoices – Pay your overdue balance or, if you have paid, fax proof of payment to 010 205 6350 or email it to creditcontrol.sa@avon.com |
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What are the advantages and disadvantages of paying my account on time?
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| Advantages – No delays when placing a new order – Positive impact on your credit profile – Orders are not placed on hold – Sell more and earn more – Payment arrangements are available |
| Disadvantages – Your order may be placed on hold which can delay delivery – The information of slow payers is recorded at credit bureaux and this has a negative impact on their credit profiles – Orders are put on hold – Loss of earning opportunity – Account may be handed over if it is not paid within the specified terms |
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What are my payment options
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| FNB – OUR PREFERRED OPTION Cash deposit in FNB ADVANCE TELLER • cellphone banking • telephone banking • internet banking NB: Remember to use your Justine account number as your reference Payment reflects within 24 to 48 hours |
| Benefits • Payment reflects the next day • Account status updated immediately • Payment reflecting means orders are not put on hold |
| Please note: Cheques are not accepted. |
| Credit Card or Debit Card Log into your Justine Account and you can pay your account online using your Master or Visa Card. |
| EasyPay EasyPay is available in the stores below: • Pick ‘n Pay • Checkers • Woolworths |
| NB: Remember to use the remittance advice you received with your order to pay Payment can take up to 1 week to reflect Please note: Cheques are not accepted |
| Internet banking with other banks NB: Remember to enter your Justine account number in the beneficiary reference field |
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Payment reflects within 2 to 4 days |
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PAY@
NB: On the above outlets, please use your 11455+ Justine account number |
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Why doesn’t my payment reflect on my account?
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| Please make sure that you entered Justine’s FNB account number correctly. Also make sure that you used your Justine account number as a reference. If your payment still does not reflect after three days, please send proof of payment to the Credit Control department so they can trace and correct it. |
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How can I get a refund if I have a credit balance?
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| You should send a written request for a refund, together with proof of payment, to the Credit Control department so they can process the payment. |
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How can I get my order released if a credit needs to be passed?
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| Please contact Customer Services on 0860 10 23 45. |
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What can I do if my account has been handed over?
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| Please contact Customer Services on 0860 10 23 45. |
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How can I increase my credit limit?
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| There are three criteria that Justine looks at before considering increasing your credit limit. |
| 1. You must use your full credit limit for three consecutive campaigns 2. You must place orders for three consecutive campaigns 3. You must pay your account on time or within terms for three consecutive campaigns |
| Based on this, we may be able to increase your credit limit. Contact your Business Leader who will arrange a credit limit increase with the Credit Control department. |
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What do I do when there is a non-delivery of my order?
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| If your parcel has not arrived, please contact Customer Services on 0860 10 23 45 or email queries@avon.com. |
