Welcome to the Representative Resources page

You will find all sorts of interesting information here that will assist you with your Avon business. Let me know if there is anything you would like me to add to this page and please feel free to leave a comment below.

Scroll down for FAQ’s…

Enjoy!

FAQ’s

How do I register on www.avon.co.za (Gi3)?

Account Types and Tips for running a SUCCESSFUL CASH Business

I have a Deposit to Buy account – What does that mean?

I have a credit limit – how do I manage my account?

General Avon money managing tips

How do I use the Avon Brochure App to place orders and get more customers?

My Order is “HELD” or “ON HOLD” – Help!

Credits/Adjustments and Returns

How do I register on www.avon.co.za (Gi3)?

1. Go to your web browser
2. Type in www.avon.co.za and press enter
3. You will then be taken to the Avon website that should look something like this:

4. You now need to log in to your account
5. Click on “Log in to your Avon Account” in the top right-hand corner of the page

6. Type in your account number and password, and click LOG IN
7. If NOT registered yet, click on the: “Register Now” button under “Not registered yet?” and follow the steps.

Hint: If you don’t know your zone number you can leave it blank.
Menu

New: SUBTOTAL PAGE

This new feature will make it easy for you to see your complete order summary. To access and make the most out of the new ‘Subtotal’ page, follow these easy steps:

Login to your account via www.avon.co.za
Click on ‘Place an order’ on the top-left of the navigation bar
Click on ‘Start my order’ button
Add your codes and click on ‘Save order’ button
Click on ‘Continue’ until you land on the ‘Order Summary’ page
Select your delivery address by clicking on the ‘radio’ button
Click on ‘View Subtotal’ button at the bottom of the order summary page
You will automatically the be directed to the ‘Subtotal’ page

How do I place an order?

There are 3 ways to place your order:

On the Avon website: www.avon.co.za
Through the Avon Brochure App
By SMS

Ordering by SMS

Sending orders via SMS is really quick and convenient. Just bear the following two important things in mind:

You must send the SMS from the cellphone number that Avon has for you in our system, in other words, the cellphone number you filled in on your application form. If that number has changed, please contact the Call Centre to update it for you.
You must type in your order accurately, according to the format given below, otherwise the system will not be able to understand it and you will receive an error message.
Please note that standard SMS rates apply.
Type in your order
We recommend a maximum of 80 different product codes per order but you can send as many SMSs as you like during the course of each campaign. Use the following format:
0spaceAccountNUMBERspaceCampaignNUMBERspacePRODUCTCodespaceQuantityspacePRODUCTCodespaceQuantityspace…
Send your order to this number 43116
Message confirming receipt of order
If your order was successful
OK
Order number xxxxxxx was delivered successfully
If there was an error
ERROR
Phone number not registered. Code does not exist.

How do I track my order?

Your Avon order will either be delivered by Fast+Furious or Fastway couriers.

Fast+Furious tracking: use you INVOICE NUMBER

Fastway tracking: use “The number of transport route” – you will find this on the Avon website under “My Orders”. Select “Track my order” and you will find a number starting with AM…That will be your tracking number.

Account Types

I am a Pay-As-You-Go Representative – what does that mean?

You are required to pay for your order before it will be dispatched.

How it works

As a cash Representative, you can run your business in one of two ways:

You can either request the cash upfront when taking your customer’s order so you can pay for your order immediately or you can keep a working capital amount to pay for your Avon order and then request payment from your customers when you deliver their products. Both methods mean you will have the necessary cash ready to pay Avon when you place your order.

If you’re just starting your business and want customers to pay upfront, why not start with your own family and friends as your first customers? They won’t mind paying you in advance.

After 6 campaigns, if you make regular orders and payments, you may request an account status update and become an account Representative by calling the Avon Credit queries line: 010 2055010.

I have a Deposit to Buy account – What does that mean?

I have a credit limit – how do I manage my account?

Your registration form has been processed and Avon has granted you a credit or buying limit, which means that you can place orders on account within your credit limit, and have up to 21 days (as from date of invoice) to pay. After 21 days, any outstanding balance will become overdue and count against your credit rating. After 45 days of no payment, Avon will add a late payment fee to your account of R50 – so even if your account is 10 cents in arrears, your balance due will then become R50.10.

How it works

You will be given a credit limit. This will allow you to place orders up to the value of that limit.

Your orders will be processed and delivered to you to distribute to your customers. Your customer pays you when you drop off her order. In turn, you will pay Avon as soon as possible to clear your account. You can then place your next order.

General Avon money managing tips

Manage your Avon Money

Keeping on top of finances is always a pain, and when you’re building your business there’s so much to think about that it can be easy to get into a bit of a muddle. That’s why we’ve put together these hints and tips to help you manage your Avon money!• keep your Avon money separate. Use a separate purse or a separate bank account.

• Always carry change when making deliveries to your customers.

• Never leave goods without payment – even with people you know.

• Make sure that customers have added up their orders correctly on their order forms.

• As soon as you have collected the amount you owe Avon, pay your Avon account – certainly within 21 days of the date of your invoice or when placing your next order. Remember, extra charges are applied if your payment is late.

• Keep your invoices, return forms and payment receipts so you have a record of all your transactions.

• If you ever get into a muddle with your finances it is best to contact Avon as soon as possible so they can help you make suitable arrangements.

How do I pay my account?

Pay@

PAY@ is the EASIEST WAY TO PAY YOUR ACCOUNT!

Go to any of the above listed stores and give them the reference number: 11454 followed by YOUR Avon account number

Ø It will take 48 hours for new account reference numbers to be registered

Your payment will be allocated to your account within 24 work hours. If you have any queries please feel free to contact Avon.

South Africa bank details
Account name: Avon Justine (Pty) Ltd
First National Bank Account no. 58860024752
Branch no. 25 06 55
Reference no. Your Avon account number

How do I use the Avon Brochure App to place orders and get more customers?

My Order is “HELD” or “ON HOLD” – Help!


Below is a list of common reasons that orders are placed on hold and what steps to follow to ensure that they are released and delivered.
Account closed	>	Contact your Sales Leader to complete the necessary forms to reopen your account
Account in collection	>	Pay the overdue amount
Campaign closed	>	Please place your order within the correct campaign dates
Order exceeds credit limit	>	Pre-pay the difference or call us on 0860 10 23 45 to remove items from your order to bring down the amount to within your credit limit
Order too small	>	Orders below the minimum order value of R500 will not be processed
Pre-payment required	>	Pay as You Go account holders are required to pay before the order can be released. Fax proof of payment to 010 205 6350 or email it to: creditcontrol.sa@avon.com
Overdue invoices	>	Pay your overdue balance or, if you have paid, fax proof of payment to 010 205 6350 or email it to: creditcontrol.sa@avon.com

Credits and Returns!

This information relates to:

Not in Box Claims
Product/s Return Claims

The new Picking Slip will be replacing the ‘Returns & Adjustment’ book. You will notice that the picking slip contains check boxes for you on each page, should you need to submit products for return.

The Picking Slip is the first page (or pages) of your invoice where each product is ticked off before being placed in your box.

To ensure that you are following the correct procedure, please carefully read the instructions below. You can also click the following link to download a pdf verion of the instructons: New Picking Slip_RA_NIB_Process_Final.pdf

Note:

For those of you who still have Returns & Adjustment books and would like to continue using them for product returns, please feel free to do so (see instructions below).
For those of you who don’t have a Returns & Adjustment book, you are welcome to print this temporary form (Temporary R&A Form.pdf) until the new picking slip is in circulation.

Important: A credit will not be passed for the following reasons:

Products returned later than 90 days from date of invoice
Returns of sales aids, brochures and incentive products
Products returned with incomplete ‘Picking Slip’

Incomplete forms include:

Missing names and signatures of Representatives, Sales Leaders or Area Sales Mangers
Reason for return or order adjustment not specified
Invoice numbers, account numbers or product codes not recorded
Returned product(s) not received
Return summary sheet not received

Below you will find an example of a Return and Adjustment form.

Here are some guidelines to filling it in correctly:

Month Campaign ordered: Write 1 for January, 2 for February, 3 for March, etc

Reason Code: See reason codes below. If the reason is not there, leave the code blank and write the reason in the last column

R or A: A = Adjustment (no product being returned), R = Return (Product being returned with form)

Invoice Number: Write the invoice number (You will find it on the top right-hand side of your invoice)

Product Code: Write the code of the product that must be credited or returned

Product Description: Write the description as it appears on your invoice

Quantity: How many products are being returned/credited

Invoice Cost: What Avon charged you for the product (Find this under “PAY AVON”)

Correct Cost: Use this column if you were charged incorrectly for the product

Specify Reason: Why is this product being returned or credited? See reason codes below.

Complete the form as per the example above.

Return your completed form to your sales leader or your zone manager with the invoice and packing slip attached. Please underline the product on your invoice and packing slip.

REASON CODES

Code	Reason
1	Damaged
2	Substitute product received – not wanted
3	Not ordered but charged for
4	Late delivery
5	Allergy/Skin irritation
6	Wrong colour/Looked different in brochure
7	Price incorrect
8	Duplicate order
10	Product not in box
14	Product did not work
18	Unable to collect money from customer

Before you return a product: Did you try to sell it to another customer? Can you use it as a sample or a gift?

Credit form example:

Downloads

Start Smart Guide

Avon Order Form
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Remember…

Commission on jewellery is fixed at 20% and on accessories such as bags and brushes, i.e: items that are NOT a toiletry, fragrance or cosmetic or jewellery, at 12%.
Delivery fee for every order is R23.